Rent Hero contacted Politiken to bring the systematic exploitation of expats to the media’s attention
A major article about Rent Hero in Copenhagen's expat newspaper
Rent Hero provided data to the article picked up by DR, raising awareness of the exploitation of expats in the media
Our monthly column in The International focuses on various issues relating to rental law
Rent Hero provided data to the article picked up by DR, raising awareness of the exploitation of expats in the media
Rent Hero contacted Politiken to bring the systematic exploitation of expats to the media’s attention
A major article about Rent Hero in Copenhagen's expat newspaper
Our monthly column in The International focuses on various issues relating to rental law
Think you’re paying too much rent?

We can help you get a fair rate. If you’re living in accommodation built before 1992, then it comes under rent control legislation. If you’re an expat, the data shows you are likely to be paying 30-40% above the legal limit. This needs to change!

 

We’ll deal with landlords to negotiate a fair settlement or, if necessary, pursue legal action to make sure you’re paying no more than the legal limit.

 

No win, no pay. Our business is focused around results, meaning we only get paid if we win the case. Otherwise, our service is free of charge.

Check your rent
Read the reviews
“Can I really get my rent reduced?”

Yes, you can. In Denmark, if you rent your home and the landlord is charging you too much, the law is on your side. The rules for regulated housing are there to protect everyone renting their homes, so we can all enjoy affordable accommodation, equality in society and social mobility. 

 

Sadly, this is not the case everywhere. In most major cities like Berlin, London and Stockholm, the rented housing market is not widely regulated. Prices have skyrocketed to benefit only the richest, and renters often struggle to afford their home. This should not happen here. 

 

Are you familiar with the rules? We explain them simply in this guide:

Read the rules
Why are we helping expats?

Unscrupulous landlords often look for expats to rent out their property, knowing they might be unaware of all the laws. Did you know that, on average, expats pay 28% more in rent for rent-controlled housing compared to Danes (and in some cases 40-50% more)? 

 

We’ve seen how expats are sometimes in a vulnerable position compared to Danish nationals, and want to create a level playing field for everyone when it comes to rental rates. How much extra might you be paying? 

See map with verdicts
Calculate your rent
Client feedback on Rent Hero

People come to us mainly about unfair rent and sometimes other issues around payments, where landlords take advantage of your expat status to ignore the rules. We assess each case and then take it further on your behalf, to get you a fair deal.

 

Read our case study to find out how we helped one client reclaim a withheld deposit, while also getting a back-payment for excess rent!

See the case study
READ MORE REVIEWS
“If I complain, won’t my landlord throw me out?”

The short answer is No. Your landlord cannot terminate your lease if you simply want to pay the legally acceptable level of rent. 

 

Danish rental laws are designed to protect tenants from landlords abruptly deciding to terminate the lease, as well as time-limited rentals. You might be surprised to learn that most rental contracts are void anyway due to many landlords ignoring the regulations. 

 

If you have any doubts or concerns about your rights, please read our guide: 

READ THE RENT GUIDE
The process to getting a fair rent agreement

Here’s a simple overview of the three steps towards getting a fair deal:

 

1) You provide us with all the details about your accommodation and rent, and we can then assess your situation. If you have a case, and you decide to pursue it, we’ll contact your landlord on your behalf to achieve a settlement.

 

2) If your landlord does not want to settle, we will pursue legal action on your behalf. We know when the law is on your side, and so far we have won all our cases.

 

3) Once the court gives its verdict, your landlord must abide by the new terms or appeal to the housing court. If your landlord appeals, we will pay for your lawyer and represent you there as well until the case is won.

 

Throughout the entire process, we will keep you updated, communicate to the courts and landlord on your behalf, and take care of everything. At the end of the process, you should have a new, fair, legally-binding rental agreement and a back-payment of overpaid rent transferred to your bank account. 

Check your rent
Trouble when moving in or out?

By law, tenants should only pay for repairs above normal ‘wear and tear’. However, many landlords exploit expats’ unawareness of Danish rental law, and take unfair payments for renovations when tenants move out. 

 

Whether you are planning to move out or just moving in, we have two useful services. To protect your interests and clarify the responsibilities between you and your landlord.

A guide for moving in
HELP WHEN MOVING OUT
“Sounds great! But how much does it cost?”

Thank you for asking. We base our whole business around getting results, so if we don’t win a case, then we won’t charge you a cent. No win, no pay.

 

Our aim is to secure you a reduction in rent, and a back payment for excess rent you’ve paid. Depending on your lease, you could be entitled to a rebate covering up to 36 months of rent overcharging.

 

We operate on a flat fee so it’s easy for you to know what you’re going to pay when we win. In 99% of the cases it amounts to around 50% of one year’s savings and we offer payment plans to ensure you’re never going out of pocket. You can calculate your estimated yearly saving using our calculator.

 

Want to pay less, get a refund and save money? 

Get started
Hi! We’re Alex and Mads, the team behind Rent Hero.

That’s us – Mads on the left, and Alex on the right. You’re probably wondering if we’re the right guys to help you out, so here’s a little about ourselves.

 

Mads: Hi there – I spent 5 years studying law at Copenhagen University, and it’s my job to make sure your case is air-tight and you get a fair settlement. Through my work with the Danish Military, helping wounded veterans get proper compensation, I learned first-hand how people who don’t know the law often get a bad deal. Sound familiar?

 

Alex: I started Rent Hero because of one eye-opening incident: I was looking for a rental apartment in Copenhagen and was told I couldn’t go to a viewing because I wasn’t an expat. This made me suspicious – what were they hiding? When I saw how many landlords only want expats as tenants so they can overcharge for rent-controlled housing, I wanted to do something about it. I’ve been an entrepreneur for the past nine years, primarily in the real estate industry. Many of the start-ups I helped create still exist today, and I take what I do very seriously. 

 

We both believe strongly that a regulated market must be enforced if we want to ensure affordable housing in our cities – both for people renting and buying. In an unregulated market, there are only two winners: large corporations and ruthless landlords. If you feel the same way, get in touch today for a chat about how we can help you out.

Get in touch
Frequently asked questions
People coming to us usually share the same concerns, so here is a run-through of the questions we often hear. If you don’t see the answer you need, feel free to email us at hi@renthero.dk or drop us a message in the chat box. We’ll be back to you ASAP.
Will I only be able to get a rent reduction going forward, or can I get a back-payment as well?

If you file a successful case within 12 months of moving in, you can get a back-payment of the excess rent you paid for the full period. If you have been there for more than 12 months, you’ll be able to get a back-payment from the date of your last rent increase. In some cases, you could be eligible for an excess rent rebate going back 36 months, but this is not a common scenario.

 

Email us at hi@renthero.dk to get feedback on your individual situation.

How much of an impact does furniture have on how the legal rent is calculated?

Typically a landlord is allowed to earn 5% more if the apartment is furnished. Meaning, if the legal rent rent without furniture is 10.000kr a month, then a furnished apartment should cost 10.500kr a month.

Will I get kicked out of my apartment?

You are not alone in being concerned about this – almost everyone asks, and the answer is a definite No. Your landlord is not able to cancel your contract because you have a case against them. In almost all cases, expats have signed invalid rental agreements anyway, and as an existing tenant, you have your rights. Read more about Danish Rental Law relating to this issue in our quick guide here: https://renthero.dk/termination-of-lease

My Landlord is keeping my entire deposit for renovations. Can you help me?

Yes, we can. You should only pay for repairs to damage to property beyond normal ‘wear and tear’, yet many landlords try to impose unnecessary and illegal charges on tenants to pay for renovations such as painting the whole apartment and sanding the floor. As part of our service, we can also help with these issues, which often amounts to a large saving.

What does a typical case look like?

First, we’ll assess your case by checking the details of your accommodation and looking over your lease. If you have a case for paying excessive rent, we’ll contact your landlord directly to try to settle it ourselves, but if your landlord won’t settle, we’ll take the case in front of a  ‘Huslejenævnet’ (house of tenants), who will make a judgement. Your landlord then has a choice to either abide by this verdict, or appeal it at the Housing Court. However, going to the Housing Court is rare in these cases, and usually the matter is settled after the initial verdict.

How long does a case take?

A typical case usually takes less than a month. However, if your landlord chooses not to settle, the case could take anything from 2-8 months depending on the municipality you’re living in. Fortunately, you will get paid retroactively from the day your case is sent to the courts, and the payment will land in your bank account when the verdict is completed.

Why is your fee 50% of first year's savings?

We’re in this together. You bring us your case, and we supply the know-how and resources to ensure you get money back. Rent Hero covers all the costs related to your case – including if the case is appealed to the Housing Court – and helps you from start to finish.

 

As a company, we don’t take outside investments, in order to avoid third-party interests or possible conflicts. This means all our work is self-funded from our own money. For us to be able to employ full-time employees on a decent wage and invest in promotion to inform expats about their rights (and our service) this is the price we need to charge – right now. 

 

As word-of-mouth spreads and we gain more trust, we will obviously gain more customers. And as we get more customers and have more cases, the cost of handling a case falls as we become more efficient. When this happens, probably sometime during 2020, we will lower our price and announce updates the moment things change.

 

Any questions about our fees? Please email or call us – we have no problems with sharing our numbers.

 

P.S. – This business model is very much inspired by Tesla’s start-up story: https://www.tesla.com/blog/master-plan-part-deux 

How do you know what a fair price is?

A big part of Rent Hero’s ‘secret sauce’ is our access to more than 20,000 rental price data entries, which helps us to calculate a fair rate for a number of different properties. This data also makes it easy for us to make fair settlement offers and win court cases.

Can I submit a case myself?

Yes, you are able to submit your case yourself. You will need to contact your local municipality to learn about your options and read about the types of cases you can submit to the ‘Huslejenævnet’ on their webpage. 

 

Please note: a verdict from the Huslejenævnet does not mean you’ll actually get the money or can take the claim to a civil court. We strongly encourage pursuing a legal settlement for the best result and getting insurance to cover your expenses if the case goes to the Housing Court (which we cover at Rent Hero).

 

If you need more guidance with this, we are happy to help. Just send us an email at lease@renthero.dk.

What if i'm no longer living in the apartment?

You don’t have to be still living in the property to have a case. As long as you lived in your former home for less than 12 months (or 36 months if the property wasn’t renovated) you can make a case retroactively and get the excess amount you paid returned.

Will my Landlord go out of business if I get the rent reduced?

Not at all. The law entitles your landlord to at least 7% interest on their investment, which can be a very decent sum. In many cases, it will be much higher. Making (at least) 7% interest in the current economic circumstances is very good, as most banks offer a very low or even negative interest rate right now. Also note, that the real value is created in the increase in property value over time.

Do you help Landlords set the right price?

Yes, we are genuinely happy to help landlords work out a correct and fair rent to charge tenants living in their property, which will still provide them with a profit. Our goal is to make sure that everyone understands rental law in order to abide by and benefit from it. If you are a landlord, and unsure about the amount of rent you can or should charge for your apartment or house, feel free to reach out at hi@renthero.dk – we’ll give you free advice on the fair and legal amount.

Is it true that you help expats with legal questions for free?

Yes, it is 🙂  Our values revolve around helping people, and quick, straightforward legal advice should not always be placed behind a paywall. Do you have any questions regarding your lease or rental law? Feel free to reach out at lease@renthero.dk

Are we missing something?

As someone famous once said: “you don’t know what you don’t know.” These FAQs deal with the most common queries we get, but you may have a unique question that relates to your own individual situation. If you don’t see what you need to know here, write to alex@renthero.dk and we’ll give you an answer. And we’ll also add it to our FAQs for others to learn from too!

Rent Hero Aps

Løgstørgade 2, 1. sal

2100 København Ø

CVR: 40217584

Phone Number: +4531222788

Email: hi@renthero.dk