Rent Hero contacted Politiken to bring the systematic exploitation of expats into the awareness of the media.
A big article about Rent Hero in Copenhagen's expat newspaper
Rent Hero provided data to bring the exploitation of expats into the media.
Our monthly column in The International focuses on different topics related to the rental law.
Rent Hero provided data to bring the exploitation of expats into the media.
Rent Hero contacted Politiken to bring the systematic exploitation of expats into the awareness of the media.
A big article about Rent Hero in Copenhagen's expat newspaper
Our monthly column in The International focuses on different topics related to the rental law.
How can we help you?

If you’re living in a building built before 1992 it’s rent-controlled and if you’re an expat you’re most likely paying 30-40% above the legal limit! We help you pay the legal rent by negotiating fair settlements with landlords or by pursuing legal action.

 

Our business model is ‘no cure, no pay’ which means you only pay when we win the case or else it’s 100% free.

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How come I can get my rent reduced?

In Denmark, the housing market is regulated to ensure a fair price for everyone. A regulated market is important to enforce if you want to create social mobility, low housing pricing and equality in an society.

 

In Berlin, London, Stockholm and most major cities in the world the market has not been regulated properly and prices has risen to only benefit the richest. We don’t think that’s a good thing. Do you?

Read the rules here
Why are we helping expats?

Landlords looking to break the rules most often look for expats, as they don’t know the rental law and judicial systems. On average expats pay 28% more in rent for rent-controlled housing compared to Danes (in some categories 40-50% ). We don’t think that’s fair. Do you?

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How does Rent Hero work?

Want to read how we helped reclaim a withheld deposit and got a back-payment for excess rent?

Read about the case
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Will my Landlord terminate my lease?

No, Landlords are not able to terminate your lease, due to you wanting to pay what they’re legally allowed to charge. Most contracts signed by expats are void, as Landlords don’t follow the Danish rental law. The law is constructed to protect tenants from time-limited rentals and Landlords being able to terminate the lease.

 

Read our guide if you’re in doubt about your rights:

Read our rental guide
Overview of the process

1) You provide us with information about your rental and then we analyze your case. If you have a case, you can decide to pursue it and we’ll contact your landlord on your behalf to achieve a settlement.

 

2) If your landlord does not want to settle, we will pursue legal action on your behalf. So far we have won all of our cases.

 

3) Once the verdict is given your landlord has to abide by the new terms or appeal the case to the housing court. If your landlord appeals, we will pay for your lawyer and represent you here as well until the case is won.

 

Throughout the entire process, we will communicate on your behalf and take care of everything.

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Moving in or out of your home?

Many landlords exploit expat’s lack of knowledge about the Danish rental law, to have them pay for unnecessary renovations when moving out. By law, a tenant should only pay for renovations that exceed normal ‘wear and tear’.

 

Depending on whether you have moved out or are about to move in, we offer two different services.

I'm about to move in
I'm moving out
How much will this service cost?

Rent Hero is a ‘No cure, no pay’ service. This means that we only get paid if we are able to secure you a reduction in your rent or get you a back payment for the excess rent you’ve been paying. Depending on your lease, you’ll be eligible for a back payment for up to 36 months for the excess rent you’ve been paying.

 

Our fee is 50% of first year’s saving or 50% of the total settlement (in case you’re not staying there for more than a year). Our philosophy is that we don’t get paid unless you get paid.

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Who is the team behind Rent Hero?

Hi! We’re Alex and Mads – the founders of Rent Hero. If you’re reading this you’re probably curious about who we are and if we’re the right guys to help you out. A good question! So let’s tell you a bit about ourselves.

 

Mads: Hi there, I’m the guy on the left. I spent 5 years studying law at Copenhagen University and my job is to make sure, that your case is air-tight and that we get you fair compensation. Through my work at the Danish Military, I helped wounded veterans get proper compensation and learned first-hand how people who don’t know the law often times get a bad deal. Sounds familiar?

 

Alex: I’m the guy on the right. I’ve been an entrepreneur for the past nine years and have primarily been working in the real estate industry. Many of the companies still exist today and I take what I do very seriously. The reason Rent Hero was founded, was due to the fact that I was looking for a rental apartment in Copenhagen and got told I couldn’t go to a viewing of an apartment because I wasn’t an expat. This made me curious and I found out, that’s because many Landlords only wants expats because they can overcharge for their rent-controlled housing.

 

It’s important to enforce a regulated market if we want to keep affordable housing in our cities – both for people renting and buying. In an unregulated market, there is only one winner: the large corporations. If you believe the same, then sign up to our service and let’s have chat about how we can help you out.

Get in touch
Frequently asked questions
If you don't get answers to your questions here, feel free to reach out via email or the chat function.
Will I only be able to get a rent-reduction going forward or can i get a back-payment as well?

If you file a case within 12 months of you moving in, you’ll be able to get a back-payment of the overpaid rent for the full period. If you stayed there for more than 12 months you’ll be able to get a back-payment from the last date your rent was increased. In some cases, you’re also eligible to get a back-payment going back 36 months, but it’s not the most common situation.

 

Write us an email at hi@renthero.dk if you want to know your situation.

Will I get kicked out of my apartment?

We get this question a lot and the answer is no. Your Landlord is not able to cancel your contract due to you having a case against them. In almost all cases, expats are signing invalid rental agreements. Read more about the Danish Rental Law in our quick guide here: https://renthero.dk/termination-of-lease

My Landlord is keeping my entire deposit for renovations. Can you help me?

Yes, most landlords try to get tenants to pay for renovations which are illegal to charge. As a tenant, you should only pay for damages that exceed normal ‘wear and tear’, but landlords try to get you to pay for the painting of the apartment and sanding of the floor. As part of our service, we also help with this part which often amounts to large savings.

What does a typical case look like?

First, we’ll assess your case by looking over your lease. If you have a case we’ll contact your Landlord to try to settle the case ourselves. If your Landlord won’t settle, we’ll take the case in front of ‘Huslejenævnet’ who’ll make a verdict. Your Landlord can then choose to abide by the verdict or appeal it to the Housing Court. Going to the Housing Court is rare in these cases.

How long does a case take?

Typically a case takes less than a month. But if your Landlords chooses not to settle it can take around 2-8 months based on the cases. But you will get paid retroactively from the day your case is sent to the courts. You will receive the payment in your bank account when the verdict is done.

Why is your fee 50% of first year's savings?

Rent Hero helps you from A-Z and covers all costs related to your case – including if the case is appealed to housing court. As a company we have decided not take outside investments – this means all the work we’re doing is self-funded from our own savings. For us to have startup that is able to employ full-time employees with a decent wage and invest heavily in ads that informs expats about their rights (and of course our service) that is the price we need to charge – right now. As word-of-mouth starts to spread and we begin to gain trust we will obviously gain more customers. And as we get more customers and have more cases the cost of handling a case falls as we become better and more efficient. At this point we will lower our price. We expect to be able to lower our prices within the next 6-12 months (it’s august 2019 now) and will be updating about this frequently. Got any questions? Give us a call or write an email and we have no trouble sharing our numbers 🙂

P.S. This business model is very much inspired by how Tesla started out: https://www.tesla.com/blog/master-plan-part-deux

How do you know what a fair price is?

Part of Rent Hero’s “secret sauce” is that we have access to more than 20.000 data entries which helps us calculate a fair price. This data makes it easy for us to win court cases and make fair settlement offers.

Can I submit a case myself?

Yes, if you want to make a case yourself you can. Contact your local municipality to hear more about your options or read about what cases you can submit to ‘Huslejenævnet’ on their webpage. Just note, that a verdict at huslejenævnet does not mean you’ll get the money or can take that claim to civil court – we strongly encourage pursuing a settlement for the best result and getting an insurance that will cover your expenses if the case goes to housing court (through Rent Hero we’ll cover this part).

If you need guidance with this, we are happy to help. Just send us an email at lease@renthero.dk.

What if i'm no longer living in the apartment?

You don’t have to live in the apartment to have a case. As long as you lived in your former apartment for less than 12 months (36 months if your apartment wasn’t renovated) you can make a case retroactively and get the excess amount you paid returned.

Will my Landlord go out of business if I get the rent reduced?

No. Your Landlord is by law entitled to at least 7% interest on their investment. In many cases, it will be much higher. Making (at least) 7% interest in this booming economy is very good – most banks offer a negative interest rate right now…

Do you help Landlords set the right price?

Yes, if you are a Landlord in doubt of what amount you can charge for your apartment we’d love to help you out for free. Our goal is to make sure that everyone understands the rental law and abides by it. Feel free to reach out at hi@renthero.dk

Is it true that you help expats with legal questions for free?

Yes, we love to help out even if we don’t get paid – good advice shouldn’t cost a fortune. Have any questions regarding your lease or the rental law? Feel free to reach out at lease@renthero.dk

Are we missing something?

Write your question to alex@renthero.dk and we’ll answer you. We’ll also add it to our FAQ for others to see.

Rent Hero Aps

Løgstørgade 2, 1. sal

2100 København Ø

CVR: 40217584

Phone Number: +4531222788

Email: hi@renthero.dk